Getting Help with Galaxy
Reach Galaxy support instantly via chat or email. Get the help you need, when you need it.
We're here when you need us
Deployments fail. Questions pop up. Features feel unclear. That's part of development, and we're here to help. When you hit a snag, Galaxy support is just a message away: real humans who understand what you're doing, ready to help with instant answers or detailed guidance.
Choose your support channel
Live chat for immediate help
Stuck on something right now? Our live chat connects you with a Galaxy team member in real time, no bots, no automation, just actual humans ready to help. Jump into your Galaxy dashboard, click the chat button in the corner, and start getting answers instantly.
Can't spot the chat button? Navigate to Help & Support → Chat Support and you're in.
Chat is perfect when you need quick guidance, urgent troubleshooting, or just want to talk through something with a real person.
When support is most active: 11am–9pm UTC, Monday–Friday. You'll get the fastest responses during these business hours.
Email for in-depth issues
Some problems deserve a thoughtful, detailed response. Email support is your path for complex issues, feature deep-dives, or when you want to work on your own timeline.
Send your questions to support@galaxycloud.app and we'll respond with comprehensive guidance, documentation, and examples tailored to your situation.
Email works best for technical issues that need back-and-forth discussion, or if you simply prefer asynchronous communication.
Give us the information we need
Include these details when you reach out. It'll cut our resolution time in half:
- Your Galaxy identifier: your account email, username, or organization name
- What's affected: the specific service, application, database, or feature involved
- What's happening: a clear description of the issue or behavior you're seeing
- Error messages: copy and paste the exact error text if you have it
- What you've tried: the steps you've already taken to troubleshoot
- Supporting details: screenshots, logs, or API responses (especially for technical issues)
The more context you provide, the faster we can pinpoint the issue and get you moving again. A single well-formatted error message or log snippet often tells us everything we need to know.
Know when to use each option
Use chat if:
- You need help right away
- Your question has a quick answer
- You're troubleshooting an active issue
- You want to talk through options with someone
Use email if:
- The issue is complex and needs detailed explanation
- You prefer written documentation to reference later
- You want time to gather logs and context
- You're dealing with billing or account-level questions
Don't overthink which channel to use. Pick what feels right for your situation. Either way, you'll get the help you need from someone who understands what you're building.